Returns and Exchanges
It is important that you are 100% happy with your purchase on agathagarcia.com. If for any reason you are not completely satisfied with your items, you can simply return them for full refund or exchange.
Please note that the credits will not be refunded if you return a free order/giveaway.
1. You can return the items within 45 days of delivery for a full refund or exchange.
2. Please send us an email (firstname.lastname@example.org) before you return your item, or download the Return or Exchange Form, fill it and send it to email@example.com.
Please do not send back your parcel until we e-mail back you with the appropriate address which is not the one displayed on your parcel.
3. All items must be returned in their original condition, unworn, unwashed, with all tags attached.
Returns that are damaged, soiled, altered, will not be accepted.
4. The buyer is responsible for all shipping charges on returned/exchanged merchandise, which is returned because buyer purchased the wrong size/color or because they don't like the item (no defections).
$15 express shipping fee is not available for refund if you request a return or refund.
5. If you want to cancel the order after it's shipped, please sign the parcel and then return it to the address we provide (please contact us first).We will arrange the refund once we get the returned parcel from you, but we will deduct part of the refund as compensation for our shipping fee (10% of the parcel's value, $40 the maximum).
6. Please don't ship the parcel via express shipping, if it generates customs fee, we won't take the responsibility.
Please fill out any customs documents with "Product Returned - $0 value".